If you’re having trouble accessing or using course materials in Brightspace, such as PowerPoint files, PDF documents, tests, or discussion forums, follow these steps to get help.
Contact Your Instructor First
Let your instructor know about the problem as soon as possible. Your instructor is the first person to contact for help with course content and assignments.
If your instructor recommends contacting eStarkState, follow the steps below.
Where to Submit a Help Desk Ticket
- Online: Visit the Stark State Help Desk to submit a ticket.
- Phone: 330-494-6170, Ext. 4357 (HELP)
- Email: helpdesk@starkstate.edu
What Information to Include:
To help us resolve your issue as quickly as possible, provide as much detail as you can.
- Course name and CRN
- Instructor’s name
- Your name
- Your UserID
- Description of the problem: Explain what you’re trying to do, what happens when you try, and any error messages you receive.